This chair was exactly what I needed for an out of state friend to spend an occasional over night visit at my home. Delivery was fast but there were a couple of problems. The pleasant outcome came when the vender remained in close contact with our family and took a substantial interest in correcting any problems. I would not hesitate for a moment to do additional business with this company because of their outstanding commitment to customer service. We were left with a comfortable, attractive, sleeper chair, and a transaction that turned out to be completely satisfying . Customer service is the mark of a strong reliable company.
A troubled order with a pleasant outcome.
This chair was exactly what I needed for an out of state friend to spend an occasional over night visit at my home. Delivery was fast but there were a couple of problems. The pleasant outcome came when the vender remained in close contact with our family and took a substantial interest in correcting any problems. I would not hesitate for a moment to do additional business with this company because of their outstanding commitment to customer service. We were left with a comfortable, attractive, sleeper chair, and a transaction that turned out to be completely satisfying . Customer service is the mark of a strong reliable company.