Well the customer service is incredible, but the trampoline I think has its advantages and disadvantages, first the one that came to me, which is the one in the images, was super noisy that practically my neighbors could hear the noise that thunders, it is not the sound of a spring stretching, so I contacted the company and sent a video that they asked me for, which I dont know where it was, that was about 2 months ago, I still have the guarantee, which is 3 months, and I have a little less than a month left to return it , I contacted the company directly and they told me that they would send a new one since it is not normal, the next day they send a message and say that they no longer have something in the warehouse, which is true since appeared out of stock so they refunded me half I gave my money because of the inconveniences that I should find a solution for it and they told me to apologize for the inconvenience so they returned 30 dollars to me since it cost me 60 dollars and I said well Ill keep a 30 dollar trampoline that I cant stand noise I was going to return it to but in that I researched a whole day on the internet and it said to put petroleum jelly on the frame I did it and after a few jumps the annoying sound went away, I kept using it constantly every day for half an hour after 2 months the mat was deformed and I sent a video to the company and they sent me a new one they did not ask me for the 30 dollar return or anything they just sent a new one since I was hurt where the mat was deformed since a piece was submerged weight 180 and says it holds 320 pounds which I doubt, it sank because it was unraveling from the edges, that is, the seam was already breaking and I sent them photos, the new tramplolin arrived a week and I realized that it is different, there is no noise, the frame is different, it is The mat is a little bigger, about 5 cm or 3 cm, and the legs are longer and it does not slip like the previous one. When you jump, the mat looks better quality. The only problem and the biggest of all is that the springs are actually smaller.I dont think it can stand constant bouncing on it, most of the photos I saw here are of the previous trampoline that they say is perfect, mine already came with a bad seam, unfortunately I couldnt get a trampoline as robust as the previous one, the new version is like the one of the person who uploaded that 2 springs broke on 2 trampolines that they sent him, weighing his son 80 pounds and indeed the spring looks of low quality, I dont think he can hold my 180 pounds jumping 1 hour 30 minutes a day so as you can see in the photo I decided to sew my faulty trampoline from the mat and the split disappeared, I sewed it by hand so my fingers burned as I put 4 threads on it that make a total of 8 I put it white with black to distinguish it took me hours and several days to finish it and it turned out much better, and well for 30 dollars I got a new trampoline that I dont think will last a month of use due to the weak springs and a very good quality trampoline that I had Jorr me, which I think is fine, the customer service is very good but the quality is not so good, if they went back to the previous trampoline and were only careful about the quality of the sewing of the mat or they left the new trampoline with thicker springs it would be best buy you would ever hope and get lucky and get a old version trampoline and the stitching is good and if you get the new version i hope the springs last or be prepared to contact the company and ask for a refund or replacement just I hope my comment helps you and any trampoline you buy new if its noisy just put petroleum jelly which is like a lubricant maybe it only takes 2 or 3 sets and the frame will fit well to the springs and stop thundering or sounding ugly , I hope the company sees this message and returns to the old trampoline that was really incredible, I hope the sewing I did will make it last for a year, otherwise I will have to invest in another option, attach a photo Of the two springs, the previous one is the largest, it asks for 4 inches, and the new version is about 3 inches or 3.5, as you can see, it is smaller and, well, the upper part of the spring of the previous version has black because of the petroleum jelly where it does the friction and the frame is attached, the paint loosens, it is removed with a wipe and it remains as new, it is just a stain, but the spring of the previous one is better quality, I will update as the months go by and see if the new version resists since the measure The small spring is common in most small trampolines so maybe it will last a long time so in the meantime I will give it 5 stars for the great customer service they offered and how quickly they sent a new one without paying shipping or anything
Good customer service but trampoline not so much
Well the customer service is incredible, but the trampoline I think has its advantages and disadvantages, first the one that came to me, which is the one in the images, was super noisy that practically my neighbors could hear the noise that thunders, it is not the sound of a spring stretching, so I contacted the company and sent a video that they asked me for, which I dont know where it was, that was about 2 months ago, I still have the guarantee, which is 3 months, and I have a little less than a month left to return it , I contacted the company directly and they told me that they would send a new one since it is not normal, the next day they send a message and say that they no longer have something in the warehouse, which is true since appeared out of stock so they refunded me half I gave my money because of the inconveniences that I should find a solution for it and they told me to apologize for the inconvenience so they returned 30 dollars to me since it cost me 60 dollars and I said well Ill keep a 30 dollar trampoline that I cant stand noise I was going to return it to but in that I researched a whole day on the internet and it said to put petroleum jelly on the frame I did it and after a few jumps the annoying sound went away, I kept using it constantly every day for half an hour after 2 months the mat was deformed and I sent a video to the company and they sent me a new one they did not ask me for the 30 dollar return or anything they just sent a new one since I was hurt where the mat was deformed since a piece was submerged weight 180 and says it holds 320 pounds which I doubt, it sank because it was unraveling from the edges, that is, the seam was already breaking and I sent them photos, the new tramplolin arrived a week and I realized that it is different, there is no noise, the frame is different, it is The mat is a little bigger, about 5 cm or 3 cm, and the legs are longer and it does not slip like the previous one. When you jump, the mat looks better quality. The only problem and the biggest of all is that the springs are actually smaller.I dont think it can stand constant bouncing on it, most of the photos I saw here are of the previous trampoline that they say is perfect, mine already came with a bad seam, unfortunately I couldnt get a trampoline as robust as the previous one, the new version is like the one of the person who uploaded that 2 springs broke on 2 trampolines that they sent him, weighing his son 80 pounds and indeed the spring looks of low quality, I dont think he can hold my 180 pounds jumping 1 hour 30 minutes a day so as you can see in the photo I decided to sew my faulty trampoline from the mat and the split disappeared, I sewed it by hand so my fingers burned as I put 4 threads on it that make a total of 8 I put it white with black to distinguish it took me hours and several days to finish it and it turned out much better, and well for 30 dollars I got a new trampoline that I dont think will last a month of use due to the weak springs and a very good quality trampoline that I had Jorr me, which I think is fine, the customer service is very good but the quality is not so good, if they went back to the previous trampoline and were only careful about the quality of the sewing of the mat or they left the new trampoline with thicker springs it would be best buy you would ever hope and get lucky and get a old version trampoline and the stitching is good and if you get the new version i hope the springs last or be prepared to contact the company and ask for a refund or replacement just I hope my comment helps you and any trampoline you buy new if its noisy just put petroleum jelly which is like a lubricant maybe it only takes 2 or 3 sets and the frame will fit well to the springs and stop thundering or sounding ugly , I hope the company sees this message and returns to the old trampoline that was really incredible, I hope the sewing I did will make it last for a year, otherwise I will have to invest in another option, attach a photo Of the two springs, the previous one is the largest, it asks for 4 inches, and the new version is about 3 inches or 3.5, as you can see, it is smaller and, well, the upper part of the spring of the previous version has black because of the petroleum jelly where it does the friction and the frame is attached, the paint loosens, it is removed with a wipe and it remains as new, it is just a stain, but the spring of the previous one is better quality, I will update as the months go by and see if the new version resists since the measure The small spring is common in most small trampolines so maybe it will last a long time so in the meantime I will give it 5 stars for the great customer service they offered and how quickly they sent a new one without paying shipping or anything