Purchased this as an open box item from and it arrived missing a support leg. I reached out to the manufacturer to purchase a replacement assuming there would be no warranty because of the way I purchased it. I was told that they don’t have ANY spare parts for their products and that I didn’t have a warranty so I was out of luck. I could not get a piece to make this product completely sound because they said they don’t make the bed in pieces but only make it in sets. I can not fathom a company that does not have ANY spare parts for their products. I was told I couldn’t not even BUY the piece that was not received since it is not under warranty. Even if this WAS under warranty, you mean to tell me that I would have an entire new bed shipped to me instead of a single 5” leg? That’s ridiculous! I wasn’t even asking for it to be replaced free of charge, but asking to buy the piece.
The bed is great otherwise, the customer service on the other hand is crap… that’s why I’ve given it 3stars instead of 5.
Great product, terrible customer service.
Purchased this as an open box item from and it arrived missing a support leg. I reached out to the manufacturer to purchase a replacement assuming there would be no warranty because of the way I purchased it. I was told that they don’t have ANY spare parts for their products and that I didn’t have a warranty so I was out of luck. I could not get a piece to make this product completely sound because they said they don’t make the bed in pieces but only make it in sets. I can not fathom a company that does not have ANY spare parts for their products. I was told I couldn’t not even BUY the piece that was not received since it is not under warranty. Even if this WAS under warranty, you mean to tell me that I would have an entire new bed shipped to me instead of a single 5” leg? That’s ridiculous! I wasn’t even asking for it to be replaced free of charge, but asking to buy the piece. The bed is great otherwise, the customer service on the other hand is crap… that’s why I’ve given it 3stars instead of 5.