The box came damaged which seemed like it had not affected any on the parts until I got to the middle. One of the legs has a decent dent and the joint weld is pretty junky. Also, I am not sure what was on the inside of the box but it looked like fiber glass so I would recommend just having a vacuum handy. After those things I was a little miffed. I went ahead and put it all together anyways. the dent did not seem to affect the end result, it is sturdy and pretty easy to put together I would recommend it as a two person job makes it flow my smoothly, also some washers for the allen head bolts that way you can tighten it without pitting the metal. otherwise this is a great desk.
I had contacted customer service and they got back to me well before the 24 hour period. That was impressive and when I explained the issue with the bent leg they offered to replace it or to refund $26. I chose the money because I did not want to deal with taking it apart. communication has been prompt and clear. I would buy something from them again because I know if I had another issue it would be resolved in a timely manner.
I would give an overall 3 stars for quality control but the end result makes up for that.
Customer service is on point. 3 starts to 5
The box came damaged which seemed like it had not affected any on the parts until I got to the middle. One of the legs has a decent dent and the joint weld is pretty junky. Also, I am not sure what was on the inside of the box but it looked like fiber glass so I would recommend just having a vacuum handy. After those things I was a little miffed. I went ahead and put it all together anyways. the dent did not seem to affect the end result, it is sturdy and pretty easy to put together I would recommend it as a two person job makes it flow my smoothly, also some washers for the allen head bolts that way you can tighten it without pitting the metal. otherwise this is a great desk. I had contacted customer service and they got back to me well before the 24 hour period. That was impressive and when I explained the issue with the bent leg they offered to replace it or to refund $26. I chose the money because I did not want to deal with taking it apart. communication has been prompt and clear. I would buy something from them again because I know if I had another issue it would be resolved in a timely manner. I would give an overall 3 stars for quality control but the end result makes up for that.