The hall tree shipped in the appropriate time frame, and arrived in good condition this past Friday. We put it together on Sunday, and discovered issues with the quality control department. Holes where cams were to be inserted were not drilled deep enough, and had to be manually scraped out prior to assembly; some holes were not drilled all the way through for the screws; when we put the upper half of the back together with the side pieces, the wood split; most if not all of the screw holes needed pre-drilling before assembly; there were a couple of places on the bench that were scraped when we took them out of the box; there were no covers for the holes at the back of the bench. If you buy this item, be prepared to spend most of an afternoon with someone helping you in order to put it together. We will be contacting for replacement part(s), and will update with our experiences dealing with the manufacturer.
Hall Tree quality control deficient.
The hall tree shipped in the appropriate time frame, and arrived in good condition this past Friday. We put it together on Sunday, and discovered issues with the quality control department. Holes where cams were to be inserted were not drilled deep enough, and had to be manually scraped out prior to assembly; some holes were not drilled all the way through for the screws; when we put the upper half of the back together with the side pieces, the wood split; most if not all of the screw holes needed pre-drilling before assembly; there were a couple of places on the bench that were scraped when we took them out of the box; there were no covers for the holes at the back of the bench. If you buy this item, be prepared to spend most of an afternoon with someone helping you in order to put it together. We will be contacting for replacement part(s), and will update with our experiences dealing with the manufacturer.