This is a beautiful piece and exactly what we we were looking for. When it arrived the seat wood was cracked as a few other reviews have mentioned. At first we didnt read the front of Manuel where it clearly states if any issues they warranty and to contact them directly. We already built majority of it and you cant take it apart .So we contacted and they were willing to send us a new one at no cost but by the time we get it it would be a month ( due to reasons out of their control during COVID). However after speaking to a rep at he said to send some verification of issues and proof purchase purchase and would send replacement part in 2-3 buisness days. The product quality as mentioned is compatible to ikea...its not hardwood and may not last us a lifetime but for the value its a good piece and since company seems happy to correct issues Im going to say we are overall happy with our purchase.
Its a very nice piece for price, not hardwood.
This is a beautiful piece and exactly what we we were looking for. When it arrived the seat wood was cracked as a few other reviews have mentioned. At first we didnt read the front of Manuel where it clearly states if any issues they warranty and to contact them directly. We already built majority of it and you cant take it apart .So we contacted and they were willing to send us a new one at no cost but by the time we get it it would be a month ( due to reasons out of their control during COVID). However after speaking to a rep at he said to send some verification of issues and proof purchase purchase and would send replacement part in 2-3 buisness days. The product quality as mentioned is compatible to ikea...its not hardwood and may not last us a lifetime but for the value its a good piece and since company seems happy to correct issues Im going to say we are overall happy with our purchase.