We received the unit from and noticed one piece was cracked. Since it was a non/structural piece and the crack would not be visible when finished, we decided to go ahead and assemble the unit. We notices the last step was quite difficult to assemble. Once we finished assembling the unit, we notices one of the shelves was crooked. It appears that one of the self locating holes was off location, which is why the last part of the assembly was difficult. We took photos of both the cracked piece and the final assembly with the crooked shelf and sent it to the customer service. We requested they replace the two pieces of the unit that were causing the issues. We received a reply from Customer Service and they stated that they were sending us an entire replacement unit and not just the pieces. They further stated that we could keep the original unit if we wanted, it did not need to be returned. A couple of weeks later we received the replacement unit and it went together without a hitch. We never expected to get an entire replacement unit, just the pieces we needed. Needless to say, we were very pleased with the attention to details and desire to make us happy. Thanks to all the folks at for making good on their customer satisfaction pledge. We will definitely consider first on any future purchases we make. PS. a couple of weeks later we received a box of chocolates from them for our trouble. A nice added touch.
Great customer service.
We received the unit from and noticed one piece was cracked. Since it was a non/structural piece and the crack would not be visible when finished, we decided to go ahead and assemble the unit. We notices the last step was quite difficult to assemble. Once we finished assembling the unit, we notices one of the shelves was crooked. It appears that one of the self locating holes was off location, which is why the last part of the assembly was difficult. We took photos of both the cracked piece and the final assembly with the crooked shelf and sent it to the customer service. We requested they replace the two pieces of the unit that were causing the issues. We received a reply from Customer Service and they stated that they were sending us an entire replacement unit and not just the pieces. They further stated that we could keep the original unit if we wanted, it did not need to be returned. A couple of weeks later we received the replacement unit and it went together without a hitch. We never expected to get an entire replacement unit, just the pieces we needed. Needless to say, we were very pleased with the attention to details and desire to make us happy. Thanks to all the folks at for making good on their customer satisfaction pledge. We will definitely consider first on any future purchases we make. PS. a couple of weeks later we received a box of chocolates from them for our trouble. A nice added touch.