In the 10 days I had it, and a couple of enjoying rides in, the rear tire went flat. The front air receptor (pic no pump) is different from the back by the way its angled, the ease to access with air pump and the lack of a base to the receptor so there is a gap to the side of it (pic with pump). I even let out the air to see if base dug deeper in tire but no go. I will be returning b/c this just shouldnt happen so quickly and based on other negative reviews stating what a hassle it is to get rear tire replaced. Please note back tires rim and wire connections is vastly different from the front tire. You will need a special pro pump and a pro for replacement.
Update: I decided to contact directly because I was hoping that they would have local trusted service repair providers based on something stated on their website for another product. However, when I mentioned that I just had a defective tire they said I would still have to ship across country. I did a online estimate on ground shipping cost which would be 138. This would have to be paid every time there is a issue as well as weeks of turn time. They said based on warranty, they could ship out the part but cant provide directions on repair. But again, the rear tire is part of the motor hub and really does need professional tools. I thought I would luck out but no. This was perfect before this and now I wish I never tried it out so it wouldnt be such a disappointed.
Sadly, Big Disappointment
In the 10 days I had it, and a couple of enjoying rides in, the rear tire went flat. The front air receptor (pic no pump) is different from the back by the way its angled, the ease to access with air pump and the lack of a base to the receptor so there is a gap to the side of it (pic with pump). I even let out the air to see if base dug deeper in tire but no go. I will be returning b/c this just shouldnt happen so quickly and based on other negative reviews stating what a hassle it is to get rear tire replaced. Please note back tires rim and wire connections is vastly different from the front tire. You will need a special pro pump and a pro for replacement. Update: I decided to contact directly because I was hoping that they would have local trusted service repair providers based on something stated on their website for another product. However, when I mentioned that I just had a defective tire they said I would still have to ship across country. I did a online estimate on ground shipping cost which would be 138. This would have to be paid every time there is a issue as well as weeks of turn time. They said based on warranty, they could ship out the part but cant provide directions on repair. But again, the rear tire is part of the motor hub and really does need professional tools. I thought I would luck out but no. This was perfect before this and now I wish I never tried it out so it wouldnt be such a disappointed.