Sometimes it not just about the product, but it about the service when things dont go as planned. Order the bike for my 11 year son (perfect size for him) for Christmas. Everything worked day 1, and he absolutely loved it. Easy to assemble, real sturdy and well put together, all around well worth the money. But then the horn and head light stopped working. I immediately spoke to their customer service, sent pictures, my address, and they sent two replacement parts. One was a wiring harness easy to change out, just a little zip tie and some velcro and I was done in mins. Then they sent a head light which was equally easy to plug and play. Everything works like new, looks like new, and the customer service was above and beyond what I expected.
Excellent Service After the Sell
Sometimes it not just about the product, but it about the service when things dont go as planned. Order the bike for my 11 year son (perfect size for him) for Christmas. Everything worked day 1, and he absolutely loved it. Easy to assemble, real sturdy and well put together, all around well worth the money. But then the horn and head light stopped working. I immediately spoke to their customer service, sent pictures, my address, and they sent two replacement parts. One was a wiring harness easy to change out, just a little zip tie and some velcro and I was done in mins. Then they sent a head light which was equally easy to plug and play. Everything works like new, looks like new, and the customer service was above and beyond what I expected.