I looked at the ratings for this bed and thought it sounded great. It arrived quickly and was relatively easy to assemble. But once it was put together and the mattress was on, it made this clunk noise every time we moved. We re-adjusted everything and checked all the assembly steps, but we had it all correct. My son couldnt sleep on the bed because he would wake up at every movement because of the clunks.
I contacted the seller to ask for a refund, and was told that it wasnt a quality issue and that I would only receive a partial refund. Now Im left with either taking the bed apart, finding a box that fits it and sending it back. Or I was offered $20 off if I kept it. Neither of those work for me, but taking the bed apart will be so much work, then finding a box to fit it, then taking it to the fedex store. But $20 doesnt really help me buy a new bed. With all of the good reviews, I just assumed it would be a good bed. I was disappointed with the bed, and now Im disappointed with the return process. I just want a refund.
The fix for us to deal with the noise was putting cardboard on the bed to muffle the noise. That at least makes the bed sleepable.
NOT noise-free
I looked at the ratings for this bed and thought it sounded great. It arrived quickly and was relatively easy to assemble. But once it was put together and the mattress was on, it made this clunk noise every time we moved. We re-adjusted everything and checked all the assembly steps, but we had it all correct. My son couldnt sleep on the bed because he would wake up at every movement because of the clunks. I contacted the seller to ask for a refund, and was told that it wasnt a quality issue and that I would only receive a partial refund. Now Im left with either taking the bed apart, finding a box that fits it and sending it back. Or I was offered $20 off if I kept it. Neither of those work for me, but taking the bed apart will be so much work, then finding a box to fit it, then taking it to the fedex store. But $20 doesnt really help me buy a new bed. With all of the good reviews, I just assumed it would be a good bed. I was disappointed with the bed, and now Im disappointed with the return process. I just want a refund. The fix for us to deal with the noise was putting cardboard on the bed to muffle the noise. That at least makes the bed sleepable.