Solid unit backed my best-in-class customer service
I actually had a slight problem with this unit, but Im leaving a 5-star review because of how wonderful s customer service is. There was a hole that was drilled about a quarter-of-an-inch off-center that prevented me from assembling this unit. I completed the form on the manufacturers website. Within 24 hours, I received an email stating that a replacement part was being sent via FedEx. The replacement part arrived promptly and I was able to finish assembling my unit, which looks great in our media room.
My expectations for customer service from companies who sell products like these usually isnt very high, but has proved itself to be an exception. Its refreshing to see a company care as much as they do.
This entryway bench is our third piece of furniture, and we wouldnt hesitate to buy additional units for future home projects.
Solid unit backed my best-in-class customer service
I actually had a slight problem with this unit, but Im leaving a 5-star review because of how wonderful s customer service is. There was a hole that was drilled about a quarter-of-an-inch off-center that prevented me from assembling this unit. I completed the form on the manufacturers website. Within 24 hours, I received an email stating that a replacement part was being sent via FedEx. The replacement part arrived promptly and I was able to finish assembling my unit, which looks great in our media room. My expectations for customer service from companies who sell products like these usually isnt very high, but has proved itself to be an exception. Its refreshing to see a company care as much as they do. This entryway bench is our third piece of furniture, and we wouldnt hesitate to buy additional units for future home projects.