About two months following the death of my mother, I had foot surgery which required me to have no weight/bearing on that foot for six weeks. Fortunately, I had the lift chair that previously had been in my fathers nursing home room, and then over to my mothers room before she passed away. Well, three days after my surgery and using that old lift chair, the back literally broke off and was unusable. I ordered the lift chair on a Sunday evening and sent the company a request for expedited service due to my situation. The following morning at 2:48 am, they sent me a reply and at 3:33 am, the chair was shipped! This customer service is among the very best I have had (Im 76 years old). The chair arrived within a few days, our grandson assembled it (very simple and easy), and it works fantastic! Looks great, works great, feels great. Whats not to love in a lift chair with two cup holders and a USB recharge port from a company that actually understands that customer service is about the customer.
Great customer service / and chair
About two months following the death of my mother, I had foot surgery which required me to have no weight/bearing on that foot for six weeks. Fortunately, I had the lift chair that previously had been in my fathers nursing home room, and then over to my mothers room before she passed away. Well, three days after my surgery and using that old lift chair, the back literally broke off and was unusable. I ordered the lift chair on a Sunday evening and sent the company a request for expedited service due to my situation. The following morning at 2:48 am, they sent me a reply and at 3:33 am, the chair was shipped! This customer service is among the very best I have had (Im 76 years old). The chair arrived within a few days, our grandson assembled it (very simple and easy), and it works fantastic! Looks great, works great, feels great. Whats not to love in a lift chair with two cup holders and a USB recharge port from a company that actually understands that customer service is about the customer.