I bought this chair for my Mom after her open heart surgery. It was outside the one year warranty when she accidentally broke the wood support along the back of the chair by pressing against the backrest for leverage to relieve a muscle cramp. I contacted the seller to see if I could purchase a new backrest. They checked my purchase history, saw that chair was outside the warranty period and decided to make an exception. They shipped me a replacement backrest free of charge! I installed the new backrest and as I write this my Mom is currently sleeping in her as new recliner again. At every stage of contact with ExacMe, they have been prompt and curtious and I cant thank them enough for their exceptional customer service (thanks Alice!). If youre in the market for a recliner you cant go wrong with ExacMe. Thank you again!
Best Customer Service Ever
I bought this chair for my Mom after her open heart surgery. It was outside the one year warranty when she accidentally broke the wood support along the back of the chair by pressing against the backrest for leverage to relieve a muscle cramp. I contacted the seller to see if I could purchase a new backrest. They checked my purchase history, saw that chair was outside the warranty period and decided to make an exception. They shipped me a replacement backrest free of charge! I installed the new backrest and as I write this my Mom is currently sleeping in her as new recliner again. At every stage of contact with ExacMe, they have been prompt and curtious and I cant thank them enough for their exceptional customer service (thanks Alice!). If youre in the market for a recliner you cant go wrong with ExacMe. Thank you again!