I purchased this futon about 5 months ago. Today I sat down in the futon and the sides that usually have the arm rests that came assembled fell apart. Now my wife is telling me that I have to lose weight! Im heavy but not that heavy, 6 foot 1, 220 lbs. I more inclined to say this was a quality control issue more then me being to heavy issue. ;) Anyways this is supposed to have a 5 year warranty. I will change my ratings depending on how DCG handles this situation. I will keep everyone posted. Guys sent me replacement parts and the futon has been great. I highly recommend this futon!
This is our second futon and the first one never fell apart on me like this. Also another recommendation is for you to have your own allen wrenched because the allen wrenches they send are made cheaply and strip easily.
Great Futon! Great customer services!
I purchased this futon about 5 months ago. Today I sat down in the futon and the sides that usually have the arm rests that came assembled fell apart. Now my wife is telling me that I have to lose weight! Im heavy but not that heavy, 6 foot 1, 220 lbs. I more inclined to say this was a quality control issue more then me being to heavy issue. ;) Anyways this is supposed to have a 5 year warranty. I will change my ratings depending on how DCG handles this situation. I will keep everyone posted. Guys sent me replacement parts and the futon has been great. I highly recommend this futon! This is our second futon and the first one never fell apart on me like this. Also another recommendation is for you to have your own allen wrenched because the allen wrenches they send are made cheaply and strip easily.