And they make it a real ordeal to get those parts. I am missing three screws. They are not for the structure but for the desk that connects to the bed, I want the desk on and I have been waiting for weeks to get help they tell me after I fill out the form to fill it out again, and when I called to ask for the specific parts they tell me, some foreign representative who barely speaks english, that my hardware pack with the screws would cost fifty five dollars to replace. I am not happy with this purchase and feel this company does not have its customers interest in mind. I know most do not, including . All I can do is tell you to look out, you might get a good bed, but you also might get a headache. Hope to improve in the future
Its easy to assemble but missing parts
And they make it a real ordeal to get those parts. I am missing three screws. They are not for the structure but for the desk that connects to the bed, I want the desk on and I have been waiting for weeks to get help they tell me after I fill out the form to fill it out again, and when I called to ask for the specific parts they tell me, some foreign representative who barely speaks english, that my hardware pack with the screws would cost fifty five dollars to replace. I am not happy with this purchase and feel this company does not have its customers interest in mind. I know most do not, including . All I can do is tell you to look out, you might get a good bed, but you also might get a headache. Hope to improve in the future