Third time was a charm. Brought two, neither worked. Merchants post purchase efforts won me over.
I am amending my initial review. The merchant reached out and resolved my issue. The third winder has worked flawlessly. I commend the seller for their communication and their attempt to make a negative experience into a positive purchase. I greatly appreciate their post purchase effort to correct a problem. In my experience, this is sadly not a common occurrence from many merchants these days.
In short, this is a merchant I would not hesitate to buy from again.
The first one I received was DOA. Sellers only response was did you plug the unit in? replacement policy issued a replacement, which worked for about a day, then it too stopped working. Good quality.
Third time was a charm. Brought two, neither worked. Merchants post purchase efforts won me over.
I am amending my initial review. The merchant reached out and resolved my issue. The third winder has worked flawlessly. I commend the seller for their communication and their attempt to make a negative experience into a positive purchase. I greatly appreciate their post purchase effort to correct a problem. In my experience, this is sadly not a common occurrence from many merchants these days. In short, this is a merchant I would not hesitate to buy from again. The first one I received was DOA. Sellers only response was did you plug the unit in? replacement policy issued a replacement, which worked for about a day, then it too stopped working. Good quality.