Customer service sent a seperate message before delivering to explain how the whole piece works. This was very helpful. When delivered this piece was an ottoman. It was packaged carefully and to ensure safety of Velvet on product. The design is well thought out and very versatile. Anyone could use this or figure it out without instructions me I never read directions . I love the simplification and the uniqueness of this very stylish piece in my home office! This piece extends one length further not pictured in my personal photos. It also becomes a chaise but I would not recommend this way unless if Im doing it wrong but the Velvet is on the floor as a chaise chair and I do not prefer that. This piece also lays flat and can also become an ottoman. The part [that like seriously had me laughing so hard] when I opened this at first was how aggressive you have to be with the tilting head rest to make it really click in place. Obviously I would prefer there to be more resistance than less so by no means is this a downside but the amount of force you need to use and how loud the clicking is unexpected so just be aware if you feel like you are stuck in a 90 angle just keep pressing forward until that baby is fully forward and then itll bounce back to a normal flat position. I believe there are 5 clicks all together and then you will have to push all the way forward to release the swing to lay the head rest down. I didnt see this in any of the reviews so I just thought Id make a point to write about it in this one! Overall excellent product would recommend to anyone especially in the city. I added a mattress 3 inch pad twin xl duvet and filler twin xl and sheets twin xl gorilla glue shag rug all white. Perfect for anyone to sleep on very comfortable.
Perfect customer service, packaging, and quality
Customer service sent a seperate message before delivering to explain how the whole piece works. This was very helpful. When delivered this piece was an ottoman. It was packaged carefully and to ensure safety of Velvet on product. The design is well thought out and very versatile. Anyone could use this or figure it out without instructions me I never read directions . I love the simplification and the uniqueness of this very stylish piece in my home office! This piece extends one length further not pictured in my personal photos. It also becomes a chaise but I would not recommend this way unless if Im doing it wrong but the Velvet is on the floor as a chaise chair and I do not prefer that. This piece also lays flat and can also become an ottoman. The part [that like seriously had me laughing so hard] when I opened this at first was how aggressive you have to be with the tilting head rest to make it really click in place. Obviously I would prefer there to be more resistance than less so by no means is this a downside but the amount of force you need to use and how loud the clicking is unexpected so just be aware if you feel like you are stuck in a 90 angle just keep pressing forward until that baby is fully forward and then itll bounce back to a normal flat position. I believe there are 5 clicks all together and then you will have to push all the way forward to release the swing to lay the head rest down. I didnt see this in any of the reviews so I just thought Id make a point to write about it in this one! Overall excellent product would recommend to anyone especially in the city. I added a mattress 3 inch pad twin xl duvet and filler twin xl and sheets twin xl gorilla glue shag rug all white. Perfect for anyone to sleep on very comfortable.