I contacted and the rep was awesome at giving me a partial refund and giving me .
I got this for our 2 youngest kiddos ages 5 and 3. First i have to say when it did arrive the box itself was damaged quite a bit from fedex. Second when i got it all out of the box it was missing the assembly instructions as well as all the hardware to put it together. I contacted and the rep was awesome at giving me a partial refund and giving me options on how to resolve this problem. I went with calling the manufacture to get the assembly instructions and hardware. I should of just done the return and get another shipped to me as long as it took the manufacture to fedex me just the hardware and short 7 bolts on top of it. Needless to say was great on options for the mistake that had happened . Overall the bed frame is great and nicely made . Frame structure is strong and durable. No squeaky sounds when getting on or off and once everything is bolted together it is sturdy and wont move . The trundle bed frame has 2 locking wheels that came with it and the other 2 wheels did not lock. Overall great frame set and worth the money. I currently have 2 9 mattresses on it comfortably . I wouldnt go with any higher for the trundle frame or else you may not get it back underneath the frame .
I contacted and the rep was awesome at giving me a partial refund and giving me .
I got this for our 2 youngest kiddos ages 5 and 3. First i have to say when it did arrive the box itself was damaged quite a bit from fedex. Second when i got it all out of the box it was missing the assembly instructions as well as all the hardware to put it together. I contacted and the rep was awesome at giving me a partial refund and giving me options on how to resolve this problem. I went with calling the manufacture to get the assembly instructions and hardware. I should of just done the return and get another shipped to me as long as it took the manufacture to fedex me just the hardware and short 7 bolts on top of it. Needless to say was great on options for the mistake that had happened . Overall the bed frame is great and nicely made . Frame structure is strong and durable. No squeaky sounds when getting on or off and once everything is bolted together it is sturdy and wont move . The trundle bed frame has 2 locking wheels that came with it and the other 2 wheels did not lock. Overall great frame set and worth the money. I currently have 2 9 mattresses on it comfortably . I wouldnt go with any higher for the trundle frame or else you may not get it back underneath the frame .