This bed is beautiful, but it was a process to get it delivered. Initial delivery only sent one box out of 2. Talked to an rep and she told me to give it a few days and that the second box should be delivered. One week later I talked to again and they were finally able to understand the situation and send a whole new bed. But now I have half a bed I dont know what to do with, what a waste. customer service was great handling it, I guess blame would be on the manufacturer or the original shipping company. In total it took about 25 days to get the bed.
As for the bed itself, the directions werent super clear but my husband and I got it put together in about an hour. Its definitely a cheap bed as far as material and quality go. A lot of the buttons that connect the slats to the frame came broken or popped off by a single touch which was annoying. Screws were easily stripped and a few are now stuck from poorly drilled holes. Im already dreading when we have to move in 7 months and Ill end up breaking several pieces to take it apart and will have to wing it putting it back together at the new house. But at least its pretty and my daughter likes it.
Shipping Fiasco But Pretty
This bed is beautiful, but it was a process to get it delivered. Initial delivery only sent one box out of 2. Talked to an rep and she told me to give it a few days and that the second box should be delivered. One week later I talked to again and they were finally able to understand the situation and send a whole new bed. But now I have half a bed I dont know what to do with, what a waste. customer service was great handling it, I guess blame would be on the manufacturer or the original shipping company. In total it took about 25 days to get the bed. As for the bed itself, the directions werent super clear but my husband and I got it put together in about an hour. Its definitely a cheap bed as far as material and quality go. A lot of the buttons that connect the slats to the frame came broken or popped off by a single touch which was annoying. Screws were easily stripped and a few are now stuck from poorly drilled holes. Im already dreading when we have to move in 7 months and Ill end up breaking several pieces to take it apart and will have to wing it putting it back together at the new house. But at least its pretty and my daughter likes it.