Overall, the bed does its job for what I need it to do which is provide 2 beds while conserving space. Its easy to assemble and sturdy.
Issues:
1. Had to remove the wheels on the trundle bed portion. They are ball bearing wheels and one failed. I started to find small balls everywhere and having small children, I was deeply concerned that they may have ingested some. I contacted customer support and they were very responsive and quick to respond, however, all they did was send me replacement ball bearing wheels. Very worried that I would experience the same issue, I decided to leave the wheels off. Luckily the trundle isnt very heavy and slides across carpet easily.
2. There is nothing that holds the mattresses in the frames. The manufacturers solution to this issue was to put double sided tape on a few of the slats. I didnt find this acceptable, so I used some rope to strap the mattresses in. Seems that this problem could have easily been fixed with a very small design change like enlarge or raise the outside frame bars so they mattress would settle in a pocket. The issue with the rope mod is that it doesnt allow for sheets to fit correctly around the mattress.
3. The slats for each bed are thin bars. As you can only have relatively thin mattresses, you can often feel the bars underneath you. While this isnt a problem when youre lying down, it still is an issue. Quality of is very good other than this issue.
Solid product with some issues
Overall, the bed does its job for what I need it to do which is provide 2 beds while conserving space. Its easy to assemble and sturdy. Issues: 1. Had to remove the wheels on the trundle bed portion. They are ball bearing wheels and one failed. I started to find small balls everywhere and having small children, I was deeply concerned that they may have ingested some. I contacted customer support and they were very responsive and quick to respond, however, all they did was send me replacement ball bearing wheels. Very worried that I would experience the same issue, I decided to leave the wheels off. Luckily the trundle isnt very heavy and slides across carpet easily. 2. There is nothing that holds the mattresses in the frames. The manufacturers solution to this issue was to put double sided tape on a few of the slats. I didnt find this acceptable, so I used some rope to strap the mattresses in. Seems that this problem could have easily been fixed with a very small design change like enlarge or raise the outside frame bars so they mattress would settle in a pocket. The issue with the rope mod is that it doesnt allow for sheets to fit correctly around the mattress. 3. The slats for each bed are thin bars. As you can only have relatively thin mattresses, you can often feel the bars underneath you. While this isnt a problem when youre lying down, it still is an issue. Quality of is very good other than this issue.