The safe is overall good. It is sturdy, sleek (great for closet or narrow spaces), and comes with useful features such as padding, felt, and of course biometric system. The biometric system is good, but not perfect. It works most of the time. However, there was a time where it would reject all my entry attempts, and I had to re/program the system to get it to work with fingerprint again. Havent had the same issue since then.
The safe arrived with a broken door. The door would not open/close because it was mis/aligned. This caused the corner of the safe door to jam with the corner of the door frame. I had to forcefully pull the door up and pull/push hard with force to open or close the door. Access to the safe was not fast/easy.
Giving the product four stars for those mentioned reasons reasons.
HOWEVER, I am leaving a 5/STAR review because customer service with this seller has been the best experience I have had on so far. I contacted the seller regarding the broken door. They sent me an instructional video on how to fix the problem (another customer had similar issue so they had a proposed solution). I tried it and it did not work. Without hesitation and without me asking, they offered to send me a brand new safe, and also told me not to worry about shipping the old one back. The new safe was here in less than a week. This earned my 5/star review. Since they were not able to fix the safe, they fixed the problem by sending me a new one.
They also promptly sent a complimentary door organizer on my request (I had read other reviews mentioning it so I asked them about it).
Overall I would recommend this safe. If you have any issues, I am confident their customer service will take care of any issues. Its nice to have good customer service when making a purchase on a large, heavy, and bulky product like this.
Four/start safe, Five/star customer service
The safe is overall good. It is sturdy, sleek (great for closet or narrow spaces), and comes with useful features such as padding, felt, and of course biometric system. The biometric system is good, but not perfect. It works most of the time. However, there was a time where it would reject all my entry attempts, and I had to re/program the system to get it to work with fingerprint again. Havent had the same issue since then. The safe arrived with a broken door. The door would not open/close because it was mis/aligned. This caused the corner of the safe door to jam with the corner of the door frame. I had to forcefully pull the door up and pull/push hard with force to open or close the door. Access to the safe was not fast/easy. Giving the product four stars for those mentioned reasons reasons. HOWEVER, I am leaving a 5/STAR review because customer service with this seller has been the best experience I have had on so far. I contacted the seller regarding the broken door. They sent me an instructional video on how to fix the problem (another customer had similar issue so they had a proposed solution). I tried it and it did not work. Without hesitation and without me asking, they offered to send me a brand new safe, and also told me not to worry about shipping the old one back. The new safe was here in less than a week. This earned my 5/star review. Since they were not able to fix the safe, they fixed the problem by sending me a new one. They also promptly sent a complimentary door organizer on my request (I had read other reviews mentioning it so I asked them about it). Overall I would recommend this safe. If you have any issues, I am confident their customer service will take care of any issues. Its nice to have good customer service when making a purchase on a large, heavy, and bulky product like this.