My daughter loves her new bed, and we love that it now provides extra sleep space when visitors are with us. Previous reviewers are spot on, it takes a while to put it together, but instructions are very clear. Only issue we had is with shipper (UPS). When we received the bed, it was obvious that the box had torn open, as there was a lot of tape on it. Sure enough, the hardware (screws, washers, bolts) was missing. A quick call to the manufacturer, where I spoke with a sweet customer service lady, resulted in them sending me the missing hardware, free of charge, of course. You get more than what you pay for!
Love it!
My daughter loves her new bed, and we love that it now provides extra sleep space when visitors are with us. Previous reviewers are spot on, it takes a while to put it together, but instructions are very clear. Only issue we had is with shipper (UPS). When we received the bed, it was obvious that the box had torn open, as there was a lot of tape on it. Sure enough, the hardware (screws, washers, bolts) was missing. A quick call to the manufacturer, where I spoke with a sweet customer service lady, resulted in them sending me the missing hardware, free of charge, of course. You get more than what you pay for!