They do have good customer service even though this comes from China, they will actually respond to you!! The down side is, you cant return if a part is wrong. Sturdy bed, but beware that directions are labeled incorrect for parts. Two pieces that were supposed to be identical on directions were not it made it confusing to put together. We ended up guessing which part was labeled wrong went from there. The bed is good quality though. LOVE THIS SO MUCH!
Good communication with customer service
They do have good customer service even though this comes from China, they will actually respond to you!! The down side is, you cant return if a part is wrong. Sturdy bed, but beware that directions are labeled incorrect for parts. Two pieces that were supposed to be identical on directions were not it made it confusing to put together. We ended up guessing which part was labeled wrong went from there. The bed is good quality though. LOVE THIS SO MUCH!