Im quite pleased with the product and the process .
For months, I researched futons (for our guest room thats being converted to my getaway) until making myself CRY! I ultimately selected this item because of the reputable brand and the price. I also wanted arms, a walnut finish and dark mattress.
The futon arrived ahead of schedule and was carefully wrapped in three packages. Instructions, both written and the video, were straightforward and appreciated. Those accustomed to putting things together will not have problems with assembly.
As mentioned in other reviews, the material is lovely, although more gray than brown which is just fine by me. Also, the navy color description is misleading, as this is more akin to a peacock blue (which I like).
My friend (who is quite handy) and I easily put this together, and I find it aming that some reviewers reported going solo. Not due to difficulty, but because of needing to balance heavy pieces, etc.
While assembling, we noticed the left arm was damaged. I called the folks in MN, and we had a replacement in three days. Slight inconvenience, yet good customer service/recovery.
The four/star rating is only because we havent used it for sleeping yet. However, the futon is quite sturdy and comfortable when sitting/lying on it.
I was a bit reluctant to buy something like this without kicking the tires so to speak, and I relied heavily on the hundreds of comments I reviewed. The overall process went well, and Im pleased with the result.
Im quite pleased with the product and the process .
For months, I researched futons (for our guest room thats being converted to my getaway) until making myself CRY! I ultimately selected this item because of the reputable brand and the price. I also wanted arms, a walnut finish and dark mattress. The futon arrived ahead of schedule and was carefully wrapped in three packages. Instructions, both written and the video, were straightforward and appreciated. Those accustomed to putting things together will not have problems with assembly. As mentioned in other reviews, the material is lovely, although more gray than brown which is just fine by me. Also, the navy color description is misleading, as this is more akin to a peacock blue (which I like). My friend (who is quite handy) and I easily put this together, and I find it aming that some reviewers reported going solo. Not due to difficulty, but because of needing to balance heavy pieces, etc. While assembling, we noticed the left arm was damaged. I called the folks in MN, and we had a replacement in three days. Slight inconvenience, yet good customer service/recovery. The four/star rating is only because we havent used it for sleeping yet. However, the futon is quite sturdy and comfortable when sitting/lying on it. I was a bit reluctant to buy something like this without kicking the tires so to speak, and I relied heavily on the hundreds of comments I reviewed. The overall process went well, and Im pleased with the result.