Received the box, but no instructions, no parts manual, the safety net was wrong, was missing one spring, and had parts that didn't belong to the trampoline (at first they said I must have misplaced some other parts - right!). I had to find youtube videos to see how to set this up. the video they have is awful. I did this by myself and it took 4 hours - probably less with help and less with the correct netting and a manual. The safety wrap around the edges is too short - still trying to figure out how to "stretch" it to fit. I contacted them about how to install the safety net - the net had hooks, not what I was expecting). The net did have hooks but no holes to use to attach to the frame! was disappointed in their quality control for packing - basically came in three boxes all taped together. All in all, it set up and seems to be fine. Not as sturdy as i hoped - but for small kids is ok.
missing items
Received the box, but no instructions, no parts manual, the safety net was wrong, was missing one spring, and had parts that didn't belong to the trampoline (at first they said I must have misplaced some other parts - right!). I had to find youtube videos to see how to set this up. the video they have is awful. I did this by myself and it took 4 hours - probably less with help and less with the correct netting and a manual. The safety wrap around the edges is too short - still trying to figure out how to "stretch" it to fit. I contacted them about how to install the safety net - the net had hooks, not what I was expecting). The net did have hooks but no holes to use to attach to the frame! was disappointed in their quality control for packing - basically came in three boxes all taped together. All in all, it set up and seems to be fine. Not as sturdy as i hoped - but for small kids is ok.