I was a day late in responding that I would like the $25 refund
Everything arrived quickly but unfortunately was damaged during shipment. Contacted the seller and they told me to go ahead and unbox, then to let them know what was damaged. I told them what was broken and they offered to send the parts and my choice of a free shelf or $25 refund for my troubles. I was a day late in responding that I would like the $25 refund.they responded saying they had already sent the parts+shelf and that I should keep AND they would give me the $25 refund. Obviously a positive experience on the initial customer service endbut more importantly the desk and chair are awesome! My 5yr old loves it! The metal parts are heavy and seem high quality as does the paint. The desk is not solid white but knew that from the other reviews. It is white for sure but the wood grain shows through. The height adjustment crank/mechanism is solid and really easy to change. The chair is very sturdy and is also easy to adjust. The desk/angle adjustment is done by putting your hand underneath and grabbing a pulley, then putting the other hand at the top and pulling up/pushing down. There is a pump underneath the desk and that holds it up with air. Would call it pneumatic but for some folks that implies you need a pressurized air source to operate. Hope that makes sense. NET - everything is really solid and though I have only had it for a few weeks I am confident it will last a long time.
I was a day late in responding that I would like the $25 refund
Everything arrived quickly but unfortunately was damaged during shipment. Contacted the seller and they told me to go ahead and unbox, then to let them know what was damaged. I told them what was broken and they offered to send the parts and my choice of a free shelf or $25 refund for my troubles. I was a day late in responding that I would like the $25 refund.they responded saying they had already sent the parts+shelf and that I should keep AND they would give me the $25 refund. Obviously a positive experience on the initial customer service endbut more importantly the desk and chair are awesome! My 5yr old loves it! The metal parts are heavy and seem high quality as does the paint. The desk is not solid white but knew that from the other reviews. It is white for sure but the wood grain shows through. The height adjustment crank/mechanism is solid and really easy to change. The chair is very sturdy and is also easy to adjust. The desk/angle adjustment is done by putting your hand underneath and grabbing a pulley, then putting the other hand at the top and pulling up/pushing down. There is a pump underneath the desk and that holds it up with air. Would call it pneumatic but for some folks that implies you need a pressurized air source to operate. Hope that makes sense. NET - everything is really solid and though I have only had it for a few weeks I am confident it will last a long time.