The seat tore after 3 months of general use. Upon reading reviews other users have the same tear. The first person I spoke with at Customer Service told me he could do nothing because it was after the 30 day return window. Even though the chair is supposed to have a year warranty through . I then called the customer service number listed on 's website for Basic products, which then appears to be just their regular customer service number. The agent told me she could send me a new chair or offer me a refund but I would have to ship the broken chair back. I no longer have the box and I don't believe I could get the chair off the pedestal. Once you put these things together, it's not like you can easily take them apart. I also bought the extended warranty on this chair and they wouldn't help me because the manufacturer warranty isn't up. So even though I spent extra for that coverage, it's useless to me at this point. This will likely be the last time I buy something labeled . Additionally, the chair isn't that comfortable, the back is hollow and the plastic piece covering the pedestal keeps coming apart.
Seat seam tore after 3 months.
The seat tore after 3 months of general use. Upon reading reviews other users have the same tear. The first person I spoke with at Customer Service told me he could do nothing because it was after the 30 day return window. Even though the chair is supposed to have a year warranty through . I then called the customer service number listed on 's website for Basic products, which then appears to be just their regular customer service number. The agent told me she could send me a new chair or offer me a refund but I would have to ship the broken chair back. I no longer have the box and I don't believe I could get the chair off the pedestal. Once you put these things together, it's not like you can easily take them apart. I also bought the extended warranty on this chair and they wouldn't help me because the manufacturer warranty isn't up. So even though I spent extra for that coverage, it's useless to me at this point. This will likely be the last time I buy something labeled . Additionally, the chair isn't that comfortable, the back is hollow and the plastic piece covering the pedestal keeps coming apart.