This bed should be assembled and being used by now but the company ( did not send all of the parts. The bars to support the mattress were missing and so were the rungs for both ladders. I have reached out to them with the Lot , Order , Model , etc. (all the items they requested I send to them and they say they cannot find my order despite all of the information provided.
I am not impressed with their customer service and I am pretty close to just returning the bed. Im regretting going this avenue. But I guess you get what you pay for.
Once we finally got things cleared up with , the missing pieces were shipped to us and the bed is being used. My daughter LOVES it. So despite it not being a complete order when it was first delivered and the rigmarole with getting the missing pieces, the bed frame itself is nice and sturdy.
Parts Missing/Poor Customer Service from
This bed should be assembled and being used by now but the company ( did not send all of the parts. The bars to support the mattress were missing and so were the rungs for both ladders. I have reached out to them with the Lot , Order , Model , etc. (all the items they requested I send to them and they say they cannot find my order despite all of the information provided. I am not impressed with their customer service and I am pretty close to just returning the bed. Im regretting going this avenue. But I guess you get what you pay for. Once we finally got things cleared up with , the missing pieces were shipped to us and the bed is being used. My daughter LOVES it. So despite it not being a complete order when it was first delivered and the rigmarole with getting the missing pieces, the bed frame itself is nice and sturdy.