Incorrect dimensions listed and awful customer service.
The dimensions listed are incorrect. We purchased this bed specifically because the headboard would fit against a wall that is only 40 inches before an angled wall/ceiling begins. The dimensions listed on a clearly stated 39 in height but it is actually more like 42 in height. We spoke with customer service at and . said its a problem for customer service and said that they make no bed with the headboard height of 39. Our only recourse was to spend another 2/3 hours disassembling the bed (after having spent 3 hours assembling it) and return for our money back. Not one person we spoke with offered an apology, a partial discount, a replacement or any other normal and typical customer service solution. We
Eventually asked to speak with a supervisor and were told they would return our call. No one ever did. My husband jury rigged the headboard so it is not attached to the bed frame but sits behind it in order to fit. But now the bed sticks into the room an extra 4 inches. We are very unhappy with this purchase due to the lack of good customer service and the incorrect dimensions of the product. Shame on you and for doing nothing to make this right.
Incorrect dimensions listed and awful customer service.
The dimensions listed are incorrect. We purchased this bed specifically because the headboard would fit against a wall that is only 40 inches before an angled wall/ceiling begins. The dimensions listed on a clearly stated 39 in height but it is actually more like 42 in height. We spoke with customer service at and . said its a problem for customer service and said that they make no bed with the headboard height of 39. Our only recourse was to spend another 2/3 hours disassembling the bed (after having spent 3 hours assembling it) and return for our money back. Not one person we spoke with offered an apology, a partial discount, a replacement or any other normal and typical customer service solution. We Eventually asked to speak with a supervisor and were told they would return our call. No one ever did. My husband jury rigged the headboard so it is not attached to the bed frame but sits behind it in order to fit. But now the bed sticks into the room an extra 4 inches. We are very unhappy with this purchase due to the lack of good customer service and the incorrect dimensions of the product. Shame on you and for doing nothing to make this right.