If I could give this product 0 stars I would. I ordered this bunk bed on Friday 2/14/14 with free prime customer 2/day shipping; my order arrived on the following Thursday, 2/20/14. When I got the delivery notice from UPS I took off of work to receive the package and get it setup for my boys before they got home from school.
1 / UPS did a door bell ditch they left the package on my door step rang the door bell and took off. It would have been nice to have them carry it into my front door at least because I had the drag this heavy package to the back of my house to my boys room.
2 / After cutting open the package and placing is piece in order to setup, I realized that something was missing. THE HEADBOARDS!!! yes thats right all 4 headboards were missing the main piece of the bunk beds that hold everything together was not included in the package and I was not a happy camper.
3 / The directions are a joke pictures only no written instructions and the boards are not labeled as the instructions showing you to connect A to Z; out of all the pieces included only 3 of them had stickers on them to say what piece it was.The rest you would have to play the guessing game.
After triple checking my package I confirmed that the headboards were not included so I placed a call to customer service at about 4pm. It took me explaining to the rep 4 times before she understood the problem that I was having and finally said that they would replace the item free of charge and I would receive the replacement bunkbeds by 2/25/14 (5 days more)!!!!!!
I was highly upset because I had already taken down my older sons bed and removed my younget sons toddler bed, so this rep expected me to go without beds for my boys for 5 days!!!!!! and I even explained that to her but she said she could do nothing more to get it to me sooner. So what could I do? NOTHING but accept that (at least in that moment)
My kids got home and saw the box for the beds and immediately started jumping for joy that they were going to have bunkbeds by the end of the night, imagine the looks on their faces when I told them that I had to send the beds back and wait 5 days until the new ones came; it was a horrific moment to dissappoint my kids. My husband came to me and suggested why dont you just find the beds somewhere else locally and lets get them the beds tonight because thats all the boys have been talking about all week.
Immediately my super mom powers kicked in and I got online and started checking and calling stores and I found one in stock the color I wanted at our local Kmart. I rushed over to the store and purchased the bunk beds, 2 matching dressers and a armoir for 300.00, The best deal ever!!! the bunk beds only cost 160. I dont know why I didnt do that to begin with.
My husband and I got the beds setup and even though we didnt finish until about 11:30 pm, we put our boys in their beds while they were sleeping (they feel asleep in our bed). When they woke up for school in the morning in their new beds, it was like a christmas morning!!!! Super Mom and Dad to the rescue.
I called and told them to cancel the replacement and issue me a refund!!! Hows that for resolution!!!!
Dont Waste your money
If I could give this product 0 stars I would. I ordered this bunk bed on Friday 2/14/14 with free prime customer 2/day shipping; my order arrived on the following Thursday, 2/20/14. When I got the delivery notice from UPS I took off of work to receive the package and get it setup for my boys before they got home from school. 1 / UPS did a door bell ditch they left the package on my door step rang the door bell and took off. It would have been nice to have them carry it into my front door at least because I had the drag this heavy package to the back of my house to my boys room. 2 / After cutting open the package and placing is piece in order to setup, I realized that something was missing. THE HEADBOARDS!!! yes thats right all 4 headboards were missing the main piece of the bunk beds that hold everything together was not included in the package and I was not a happy camper. 3 / The directions are a joke pictures only no written instructions and the boards are not labeled as the instructions showing you to connect A to Z; out of all the pieces included only 3 of them had stickers on them to say what piece it was.The rest you would have to play the guessing game. After triple checking my package I confirmed that the headboards were not included so I placed a call to customer service at about 4pm. It took me explaining to the rep 4 times before she understood the problem that I was having and finally said that they would replace the item free of charge and I would receive the replacement bunkbeds by 2/25/14 (5 days more)!!!!!! I was highly upset because I had already taken down my older sons bed and removed my younget sons toddler bed, so this rep expected me to go without beds for my boys for 5 days!!!!!! and I even explained that to her but she said she could do nothing more to get it to me sooner. So what could I do? NOTHING but accept that (at least in that moment) My kids got home and saw the box for the beds and immediately started jumping for joy that they were going to have bunkbeds by the end of the night, imagine the looks on their faces when I told them that I had to send the beds back and wait 5 days until the new ones came; it was a horrific moment to dissappoint my kids. My husband came to me and suggested why dont you just find the beds somewhere else locally and lets get them the beds tonight because thats all the boys have been talking about all week. Immediately my super mom powers kicked in and I got online and started checking and calling stores and I found one in stock the color I wanted at our local Kmart. I rushed over to the store and purchased the bunk beds, 2 matching dressers and a armoir for 300.00, The best deal ever!!! the bunk beds only cost 160. I dont know why I didnt do that to begin with. My husband and I got the beds setup and even though we didnt finish until about 11:30 pm, we put our boys in their beds while they were sleeping (they feel asleep in our bed). When they woke up for school in the morning in their new beds, it was like a christmas morning!!!! Super Mom and Dad to the rescue. I called and told them to cancel the replacement and issue me a refund!!! Hows that for resolution!!!!