We ordered this bed for our son and while Ive never written a review I just had to on this item. The item was slightly damaged when we received it, but nothing that couldnt be worked around. The hardware and customer service, however, were another story. The package arrived with the instructions but no hardware kit. We called and requested a hardware kit be shipped to us over 8 days ago. We finally received a fedex tracking number yesterday/ only to find the hardware kit has not even shipped yet. Status? Still in the warehouse. When we called again this morning/ they apologized and assured us it would be shipping first thing Tuesday. Two weeks for a hardware kit? Apparently a trip to the hardware store is in order. Nice bed for the money, if you have the time to deal with all the issues that come with ordering from this vendor.
Missing Parts
We ordered this bed for our son and while Ive never written a review I just had to on this item. The item was slightly damaged when we received it, but nothing that couldnt be worked around. The hardware and customer service, however, were another story. The package arrived with the instructions but no hardware kit. We called and requested a hardware kit be shipped to us over 8 days ago. We finally received a fedex tracking number yesterday/ only to find the hardware kit has not even shipped yet. Status? Still in the warehouse. When we called again this morning/ they apologized and assured us it would be shipping first thing Tuesday. Two weeks for a hardware kit? Apparently a trip to the hardware store is in order. Nice bed for the money, if you have the time to deal with all the issues that come with ordering from this vendor.