I ordered this bunk bed for my four and five year old children. The reviews on the whole were encouraging, so I was cautiously optimistic.
The bed arrived quickly, in two boxes. We were very excited to start building it right away. We opened it up and checked the parts, noticing as we did so that as mentioned in some of the other reviews not all the holes on the parts line up properly. We decided we could work around that. But worse, one of the key parts was missing, replaced with a mislabeled part. We contacted the company immediately, and they assured us that they would send us a replacement part within a week which was still a long wait and kind of disappointing, but easier than returning the bed. Anticipating that the new part would be here in a week, we built the top bunk so our kids would have somewhere to sleep for now. We had to work around some misaligned holes, but it came out alright.
Now, almost a month later, we STILL dont have the promised replacement. Weve called the company only to receive a busy signal. As you can imagine, this is very frustrating and disappointing.
I imagine things would have gone well if all the pieces were in the box, but since they werent, this was a very poor experience. Our children are very disappointed, and so are we. I would not order from this company again or recommend this bed or anything this company manufactures or sells. Youre better off not taking the chance, and buying locally from a store where you can see the finished product and return it easily if there are any issues.
Missing Parts, Poor Service
I ordered this bunk bed for my four and five year old children. The reviews on the whole were encouraging, so I was cautiously optimistic. The bed arrived quickly, in two boxes. We were very excited to start building it right away. We opened it up and checked the parts, noticing as we did so that as mentioned in some of the other reviews not all the holes on the parts line up properly. We decided we could work around that. But worse, one of the key parts was missing, replaced with a mislabeled part. We contacted the company immediately, and they assured us that they would send us a replacement part within a week which was still a long wait and kind of disappointing, but easier than returning the bed. Anticipating that the new part would be here in a week, we built the top bunk so our kids would have somewhere to sleep for now. We had to work around some misaligned holes, but it came out alright. Now, almost a month later, we STILL dont have the promised replacement. Weve called the company only to receive a busy signal. As you can imagine, this is very frustrating and disappointing. I imagine things would have gone well if all the pieces were in the box, but since they werent, this was a very poor experience. Our children are very disappointed, and so are we. I would not order from this company again or recommend this bed or anything this company manufactures or sells. Youre better off not taking the chance, and buying locally from a store where you can see the finished product and return it easily if there are any issues.