Based on 772 Reviews

Average

4.6

(772 Reviews)
5 Star
551
4 Star
140
3 Star
62
2 Star
13
1 Star
6
  • user2

    Definitely recommend

    Definitely recommend, so much that this is my first review. The couch is great, I only had it for a couple days but at first glance it is beautiful and seems to be well made. Ive purchased too many couches over the last couple years from to very high end and all of them were a disappointment comfort and quality wise. This couch feels high quality. The tufting is nice and tight with secure buttons, all my previous couches had buttons that fell off one by one, I dont see how that can happen with this couch. Seams and stitching look secure, the velvet is so soft and silky smooth that dog hair even slides right off. The cushions are a good balance between supportive but not too firm, hopefully they hold up with regular rotating. Those plush couches that feel like warm hugs are usually unattractive, IMO so for such a nice looking couch its really comfortable. One thing though, this is not a deep couch. Im used to couches where two people can lay down together but its not possible with this one and sitting upright, it doesnt extend to my knees and Im only 55. This actually works better for my smaller space. I got lucky, I ordered it when it said only 1 left and more were on the way. When I went back after ordering to check the details I saw the price had gone up $300!! I think the quality is still worth it at that price, I just feel like I really got a good deal on such a high quality couch now. Heads up on the delivery though - says you can pick your time slot, which I did but ended up spending an hour on the phone with customer service trying to get someone who could actually give me answers when it never showed up after sitting in my new empty house waiting for 3 hours. They eventually told me there was a delay and the delivery company never received it at their facility (but nobody informed me) and theyd call to reschedule for a different day. When the delivery company person called, she was about as disinterested as she could be from the start and told me my delivery options were ONLY Mon-Fri between 8am-12pm. Which doesnt work for me at all and said I wouldnt have ordered it if I knew. She didnt care and said that doesnt tell them anything about the delivery times and thats why they never called to tell me it was going to be late because they didnt even know. But it arrived during the rescheduled window as expected and the delivery drivers were friendly. But good luck on getting your time slot **Update: Had my sofa for almost 7 months and still love it. It is holding up really well and its my only sofa so it gets daily use and I work from home on it, so Im on it a lot. I still wish it were deeper so 2 people could lay down together more comfortably but it still works. Its plenty long for me to lay down at 55 but my 62 boyfriend needs to bend his legs. I still dont think I could have found a better couch.