The chair arrived damaged, all the ball bearings (save one) loosed out of the base. Evidence on package suggests severe impact damage. customer support shipped a replacement base that arrived 5 days later. The new base was clearly an upgrade, with an added bearing gasket to hold the bearings in between the plates. It was a slightly different size base, requiring pre-drilling for reusing the old 6 large screws. Now fixed, chair works well. A little frustrated there was so much work required for the price, but chair is comfortable. Last note- cushion cant be removed for cleaning, it is seen into place; so cleaning crevices are a little more complicated. Still, a comfortable chair.
After base replacement, good chair.
The chair arrived damaged, all the ball bearings (save one) loosed out of the base. Evidence on package suggests severe impact damage. customer support shipped a replacement base that arrived 5 days later. The new base was clearly an upgrade, with an added bearing gasket to hold the bearings in between the plates. It was a slightly different size base, requiring pre-drilling for reusing the old 6 large screws. Now fixed, chair works well. A little frustrated there was so much work required for the price, but chair is comfortable. Last note- cushion cant be removed for cleaning, it is seen into place; so cleaning crevices are a little more complicated. Still, a comfortable chair.