The support from is among the best I have ever experienced.
The some of the webbing on the mat where the springs connect deteriorated over the months after the trampoline was being used.
I emailed support and received a response within a few hours, and after explaining the issue with pictures, Gia from support had a new mat, springs and the installation kit shipped to me the next day.
I will reiterate my satisfaction for the team with big kudos to them.
The grandkids are thoroughly enjoying their trampoline again.
Loads for fun for the kids
The support from is among the best I have ever experienced. The some of the webbing on the mat where the springs connect deteriorated over the months after the trampoline was being used. I emailed support and received a response within a few hours, and after explaining the issue with pictures, Gia from support had a new mat, springs and the installation kit shipped to me the next day. I will reiterate my satisfaction for the team with big kudos to them. The grandkids are thoroughly enjoying their trampoline again.