We decided to go with because of the other reviews with mentions of good customer service. When we started to assemble it, we noticed the pre/packaged set of nuts and bolts had some rusted pieces. I emailed on a Sunday morning and they got back to me within 2 hours! They sent out a replacement kit no questions asked which arrived by Wednesday and the parts were in good condition. We finished the assembly and the kids love it! One piece of advice: the spring attachment section is a 2/person job where one can attach the spring and the other can counter/pull the frame so it doesnt slip and wear gloves! Very pleased with the purchase.
Excellent customer service, great trampoline
We decided to go with because of the other reviews with mentions of good customer service. When we started to assemble it, we noticed the pre/packaged set of nuts and bolts had some rusted pieces. I emailed on a Sunday morning and they got back to me within 2 hours! They sent out a replacement kit no questions asked which arrived by Wednesday and the parts were in good condition. We finished the assembly and the kids love it! One piece of advice: the spring attachment section is a 2/person job where one can attach the spring and the other can counter/pull the frame so it doesnt slip and wear gloves! Very pleased with the purchase.