I really wanted to love this frame. It was exactly what my daughter needed for her room. The box is extremely heavy, and probably should be split into two for delivery.
Upon initial inspection, I noticed several pieces were damaged inside the manufacturer packing of the box. I reached out to the mfg, and after jumping through some hoops they shipped the replacement parts (from Canada) and arrived in one week (to Arizona). Unfortunately, of the 7 pieces I needed, 4 arrived damaged and 2 were the complete wrong parts. Repeat 3 more times (seriously), each replacement taking a week.
After a month, I finally gave in and made the frame even with a damaged part (cosmetic). It was nearly impossible to make solo, but after a few hours I finally got it.
Be sure to have hex wrench bit for your drill as the tiny wrench they provide will kill your fingers. And be prepared for a little extra force as not all holes line up perfect.
Once built, it's cute and functional. A little squeaky, but functional. Overall, I would NOT buy this again. Just too many issues to make it worth it. Oh, and the ladder can NOT be placed on either side (design flaw in my opinion). It's right side only.
Cute, but would NOT buy again
I really wanted to love this frame. It was exactly what my daughter needed for her room. The box is extremely heavy, and probably should be split into two for delivery. Upon initial inspection, I noticed several pieces were damaged inside the manufacturer packing of the box. I reached out to the mfg, and after jumping through some hoops they shipped the replacement parts (from Canada) and arrived in one week (to Arizona). Unfortunately, of the 7 pieces I needed, 4 arrived damaged and 2 were the complete wrong parts. Repeat 3 more times (seriously), each replacement taking a week. After a month, I finally gave in and made the frame even with a damaged part (cosmetic). It was nearly impossible to make solo, but after a few hours I finally got it. Be sure to have hex wrench bit for your drill as the tiny wrench they provide will kill your fingers. And be prepared for a little extra force as not all holes line up perfect. Once built, it's cute and functional. A little squeaky, but functional. Overall, I would NOT buy this again. Just too many issues to make it worth it. Oh, and the ladder can NOT be placed on either side (design flaw in my opinion). It's right side only.