Need to change my review, damaged and doesn't hold up long
At first I was happy about the customer service fixing the situation: the table arrived damaged. What we didn't realize is that one of the couches had damage more that what was visible because of the rattan. Since it seemed minor we didn't make a big deal. Four months of use and the couch is broken completely. The metal bar is broken and protruding through the rattan. I reached out about getting (even purchasing) one replacement section but since it only comes in a set nothing is done to correct the situation. Disappointing!
What we thought was a good deal is actually not if it cannot be sat on for four months. This was not stored on deck in winter weather and it was taken care of for the four months of use. Only buy if you want it for one summer.
The set is so pretty in gray and looks so nice on our deck. We have had 9-10 people around it, but usually dine with a family of four. The tablespace is sufficient for fun meals. Because of the small ottomans we can fit many around the table! It is low furniture, as I read in a review before purchasing, but is still easy for us to get up off the couches. We live on our deck and call it our outdoor living room with the addition of these couches.
Upon arrival, one end of the tabletop had some damage. We had waited a while for it to come and so of course we were disappointed that it was not perfect. I wrote to write away and was given the contact info to contact the company directly. We heard back from the company quickly, asking for photos and a better explanation of the damage. I sent the info requested and hoped that they would have a fair solution. This is where the magic happened...they sent a note and asked for our patience as they sent a replacement. We are so grateful! The new tabletop is now on and perfect! And it makes me believe in my purchases more when we have good services from the companies from which they sell.
Need to change my review, damaged and doesn't hold up long
At first I was happy about the customer service fixing the situation: the table arrived damaged. What we didn't realize is that one of the couches had damage more that what was visible because of the rattan. Since it seemed minor we didn't make a big deal. Four months of use and the couch is broken completely. The metal bar is broken and protruding through the rattan. I reached out about getting (even purchasing) one replacement section but since it only comes in a set nothing is done to correct the situation. Disappointing! What we thought was a good deal is actually not if it cannot be sat on for four months. This was not stored on deck in winter weather and it was taken care of for the four months of use. Only buy if you want it for one summer. The set is so pretty in gray and looks so nice on our deck. We have had 9-10 people around it, but usually dine with a family of four. The tablespace is sufficient for fun meals. Because of the small ottomans we can fit many around the table! It is low furniture, as I read in a review before purchasing, but is still easy for us to get up off the couches. We live on our deck and call it our outdoor living room with the addition of these couches. Upon arrival, one end of the tabletop had some damage. We had waited a while for it to come and so of course we were disappointed that it was not perfect. I wrote to write away and was given the contact info to contact the company directly. We heard back from the company quickly, asking for photos and a better explanation of the damage. I sent the info requested and hoped that they would have a fair solution. This is where the magic happened...they sent a note and asked for our patience as they sent a replacement. We are so grateful! The new tabletop is now on and perfect! And it makes me believe in my purchases more when we have good services from the companies from which they sell.