Okay, I expected possible delays in shipping due to the pandemic, two day shipping turned into 10 day shipping. However, I ordered two of these beds, should have been eight boxes in all, only received six boxes. From my reading of the reviews, this is a common issue. Neither of the beds showed up with the 4th box that contains the foot board. I am using these in a finished loft and do not want head boards; however, without the foot boards, the beds are totally useless. I could build one bed using the tall legs from the second bed and build the other bed with the short legs and skip the trundle, but I shouldn't have to! I contacted Atlantic Furniture Customer Service, only to receive a person that answered the phone like they were at their house, sipping on a Mai Tai "hello". I was informed that their customer service was unavailable due to the pandemic. I tried to reach out to via customer service email, but there isn't one. I called customer service and received a recorded message that they too are unavailable due to the pandemic. Come on , if you can still ship items, you can manage your customer service!!!!!!! So basically, I'm SOL for the time being or I will have to be creative and build and try to match the stain of the foot boards, or I can mix and match the two beds to build three. Pretty frustrated to say the least and would recommend not ordering this item, at least until the Company is back at work, at a minimum!
: the following evening, one of the two foot boards arrived. Still no word on the second one. Since there are four individual boxes, each box should have a separate tracking number. At this point, I’m have no idea as the whether or not it wasn’t shipped or lost in transit!
Missing Parts-The Foot Boards-
Okay, I expected possible delays in shipping due to the pandemic, two day shipping turned into 10 day shipping. However, I ordered two of these beds, should have been eight boxes in all, only received six boxes. From my reading of the reviews, this is a common issue. Neither of the beds showed up with the 4th box that contains the foot board. I am using these in a finished loft and do not want head boards; however, without the foot boards, the beds are totally useless. I could build one bed using the tall legs from the second bed and build the other bed with the short legs and skip the trundle, but I shouldn't have to! I contacted Atlantic Furniture Customer Service, only to receive a person that answered the phone like they were at their house, sipping on a Mai Tai "hello". I was informed that their customer service was unavailable due to the pandemic. I tried to reach out to via customer service email, but there isn't one. I called customer service and received a recorded message that they too are unavailable due to the pandemic. Come on , if you can still ship items, you can manage your customer service!!!!!!! So basically, I'm SOL for the time being or I will have to be creative and build and try to match the stain of the foot boards, or I can mix and match the two beds to build three. Pretty frustrated to say the least and would recommend not ordering this item, at least until the Company is back at work, at a minimum! : the following evening, one of the two foot boards arrived. Still no word on the second one. Since there are four individual boxes, each box should have a separate tracking number. At this point, I’m have no idea as the whether or not it wasn’t shipped or lost in transit!