Great Look, Comfortable - but longevity might not be its strong suit
Well it was a long winding road to get this couch, but I eventually did get it - but there is more.
Shipping:
The first time I ordered this couch it was guaranteed as a delivery date. A few days later the delivery date changed to 3 months out, so I canceled the order. Now customer service has been amazing through this whole process - and we worked on finding it when it was in stock to have it delivered. Finally it came to my house, signed for it - only to open the box and have it be the wrong color. I ended up keeping it since it matched better than I thought it would.
Product:
Now the couch is really pretty, clean lines, very comfortable - and at 65, its great for lounging and does cover my long back when sitting upright. The fabric is really well put together, and the cushions are firm, but not like a brick - they are really comfortable. The assembly was easy (just the legs on the bottom) and I was ready to go. The design of this couch is fantastic and looks wonderful in my room!
I have cats, and surprisingly their little nails that get caught from time to time have not had any effect on the fabric (I thought it would be ruined by now), so the quality of that fabric is impressive.
A complaint I have had since I got it is that the back cushions seem to consistently push the seating cushions out a bit, requiring them to be pushed back into place a lot - but this is a minor gripe, and I may just get something to put underneath the cushions to hold them in place better.
Now the biggest issue started to crop up, is that the frame seems to have a creak when sitting on the right cushion - causing a really obnoxious sound to occur when I move, sit, or stand up from the couch (2 months after purchase). I thought since this has a 1 year warranty, I would see what can be done - come to find out, they dont have a lot of these in stock so they were unable to replace the couch for me.
Again - customer support has been nothing short of amazing on this and I feel like they righted the wrong on thisbut it is upsetting that I am now with a creaky couch and have to go back out couch shopping again to replace this one.
Great Look, Comfortable - but longevity might not be its strong suit
Well it was a long winding road to get this couch, but I eventually did get it - but there is more. Shipping: The first time I ordered this couch it was guaranteed as a delivery date. A few days later the delivery date changed to 3 months out, so I canceled the order. Now customer service has been amazing through this whole process - and we worked on finding it when it was in stock to have it delivered. Finally it came to my house, signed for it - only to open the box and have it be the wrong color. I ended up keeping it since it matched better than I thought it would. Product: Now the couch is really pretty, clean lines, very comfortable - and at 65, its great for lounging and does cover my long back when sitting upright. The fabric is really well put together, and the cushions are firm, but not like a brick - they are really comfortable. The assembly was easy (just the legs on the bottom) and I was ready to go. The design of this couch is fantastic and looks wonderful in my room! I have cats, and surprisingly their little nails that get caught from time to time have not had any effect on the fabric (I thought it would be ruined by now), so the quality of that fabric is impressive. A complaint I have had since I got it is that the back cushions seem to consistently push the seating cushions out a bit, requiring them to be pushed back into place a lot - but this is a minor gripe, and I may just get something to put underneath the cushions to hold them in place better. Now the biggest issue started to crop up, is that the frame seems to have a creak when sitting on the right cushion - causing a really obnoxious sound to occur when I move, sit, or stand up from the couch (2 months after purchase). I thought since this has a 1 year warranty, I would see what can be done - come to find out, they dont have a lot of these in stock so they were unable to replace the couch for me. Again - customer support has been nothing short of amazing on this and I feel like they righted the wrong on thisbut it is upsetting that I am now with a creaky couch and have to go back out couch shopping again to replace this one.