Comfortable Couch but Had Some Quality and Delivery Issues
So the couch itself is pretty decent. The cushions are a good balance for my preference between soft and firm. The fabric is chenille like so it's comfortable (not sure how durable it is but I guess time will tell). The couch fabric generates a lot of static though.
I had two issues with the quality of the couch. I ordered the whole set - couch, loveseat, armchair and ottoman. On the couch, I could not screw in one of the legs because there was a staple blocking the hole for the screw. Only way I could remove the staple was to cut a little hole into the underside lining of couch in order to get to the staple. Once that was done, I was able to screw in the leg and it was fine but I do have a permanent hole on the underside of my new couch. Luckily, it's not noticeable but still, I really did not want to puncture a hole in my new couch.
Second issue I had was armchair was a little un-level. I figured I would place one of those chair pads under one the legs to level it but it's beginning to settle in and level out so I don't even think I'm going to bother with the minor un-leveling but still, you would expect something new to not have issues.
Now for delivery of the couch - that was a bit of an ordeal. So they delivered my couch and loveseat in two different colors. I had to schedule a return of one piece and order another one. The scheduled return did not come at the scheduled time. I spoke to shipping dispatcher (who leaves a voicemail to remind you of the scheduled time). Shipping dispatcher tried to resolve by scheduling another pick-up time which would coincide with delivery of the correct color couch. The delivery of correct couch came a little earlier than the scheduled time (which was fine since I was home but I could have missed them because they did not show up within the scheduled time). They deliver my new couch but refuse to take the wrong color one saying it was not on their list to pick up. So now I have to wait again for them to pick up the wrong couch. What a pain.
Overall the couch quality is decent - except for those couple of issues I had. I don't know about the durability of the couch but I will update if anything breaks sooner than it should. I did consider buying the couch warranty but the reviews on it said they made the process so difficult to deter people from putting through any claims. Next time, I may just stick with buying my couch from Macy's as I did previously since the last couch set was from there and was durable with no delivery issues. I've also heard the Macy's furniture warranty is actually worth it. We'll see how the couches hold up.
Comfortable Couch but Had Some Quality and Delivery Issues
So the couch itself is pretty decent. The cushions are a good balance for my preference between soft and firm. The fabric is chenille like so it's comfortable (not sure how durable it is but I guess time will tell). The couch fabric generates a lot of static though. I had two issues with the quality of the couch. I ordered the whole set - couch, loveseat, armchair and ottoman. On the couch, I could not screw in one of the legs because there was a staple blocking the hole for the screw. Only way I could remove the staple was to cut a little hole into the underside lining of couch in order to get to the staple. Once that was done, I was able to screw in the leg and it was fine but I do have a permanent hole on the underside of my new couch. Luckily, it's not noticeable but still, I really did not want to puncture a hole in my new couch. Second issue I had was armchair was a little un-level. I figured I would place one of those chair pads under one the legs to level it but it's beginning to settle in and level out so I don't even think I'm going to bother with the minor un-leveling but still, you would expect something new to not have issues. Now for delivery of the couch - that was a bit of an ordeal. So they delivered my couch and loveseat in two different colors. I had to schedule a return of one piece and order another one. The scheduled return did not come at the scheduled time. I spoke to shipping dispatcher (who leaves a voicemail to remind you of the scheduled time). Shipping dispatcher tried to resolve by scheduling another pick-up time which would coincide with delivery of the correct color couch. The delivery of correct couch came a little earlier than the scheduled time (which was fine since I was home but I could have missed them because they did not show up within the scheduled time). They deliver my new couch but refuse to take the wrong color one saying it was not on their list to pick up. So now I have to wait again for them to pick up the wrong couch. What a pain. Overall the couch quality is decent - except for those couple of issues I had. I don't know about the durability of the couch but I will update if anything breaks sooner than it should. I did consider buying the couch warranty but the reviews on it said they made the process so difficult to deter people from putting through any claims. Next time, I may just stick with buying my couch from Macy's as I did previously since the last couch set was from there and was durable with no delivery issues. I've also heard the Macy's furniture warranty is actually worth it. We'll see how the couches hold up.