Shipping: The product came in two very large (50-80 lbs.) boxes that arrived a few days apart. The seller provided me with the tracking information for the second box quickly after I requested it. Boxes clearly say dont cut the boxes because you can damage the rattan surface. Everything is so meticulously packaged that I really worried about getting it all back in should something be wrong.
Assembly: This was the worst part. The little Allen wrench tool was my demise. Especially when the holes were right up against the surface and I couldnt turn the Allen wrench any more. I regretted not buying an Allen wrench drill bit from Harbor Freight to turn what was a six hour job into a 30 minute one. I recommend slowly tightening the bolts since there is slight misalignment but it disappears after you tighten everything. I also encountered three screw holes with welted metal inside. I was able to chisel out the welded metal from two but not on the third piece. Ironically, this was after I assembled the entire module and only the table was left. I reached out to the seller for a replacement J part. Which they sent me promptly after I sent a photo of the welded metal. It came about a week after my request.
Finishing: I sprayed the entire unit with outdoor Scotch Guard and replaced the pillows with some that matched my decor. I also used long anti-slip rug mats under the cushions to avoid them sliding - which they especially did after spraying the cushions with Scotch Guard.
Quality: The furniture is on my covered patio and is protected from the elements so I cannot comment on water resistance. The cushions are thin but have not turned to pancakes like others have mentioned. I have been using this product all day for a week and I see no difference (I weigh 138 lbs.). It offers moderate comfort but the pillows I added provide the additional support I need. I will say that I was surprised how low to the ground the seat was, even for me and Im 5 2. I had wished it was taller when I finished building it but Ive grown to love it after using it for a week.
Seller: The seller deserves 10 stars?. They are incredibly responsive, courteous, and went the extra mile for me more than once. Id definitely recommend buying from them.
Adorable Patio Furniture Set
Shipping: The product came in two very large (50-80 lbs.) boxes that arrived a few days apart. The seller provided me with the tracking information for the second box quickly after I requested it. Boxes clearly say dont cut the boxes because you can damage the rattan surface. Everything is so meticulously packaged that I really worried about getting it all back in should something be wrong. Assembly: This was the worst part. The little Allen wrench tool was my demise. Especially when the holes were right up against the surface and I couldnt turn the Allen wrench any more. I regretted not buying an Allen wrench drill bit from Harbor Freight to turn what was a six hour job into a 30 minute one. I recommend slowly tightening the bolts since there is slight misalignment but it disappears after you tighten everything. I also encountered three screw holes with welted metal inside. I was able to chisel out the welded metal from two but not on the third piece. Ironically, this was after I assembled the entire module and only the table was left. I reached out to the seller for a replacement J part. Which they sent me promptly after I sent a photo of the welded metal. It came about a week after my request. Finishing: I sprayed the entire unit with outdoor Scotch Guard and replaced the pillows with some that matched my decor. I also used long anti-slip rug mats under the cushions to avoid them sliding - which they especially did after spraying the cushions with Scotch Guard. Quality: The furniture is on my covered patio and is protected from the elements so I cannot comment on water resistance. The cushions are thin but have not turned to pancakes like others have mentioned. I have been using this product all day for a week and I see no difference (I weigh 138 lbs.). It offers moderate comfort but the pillows I added provide the additional support I need. I will say that I was surprised how low to the ground the seat was, even for me and Im 5 2. I had wished it was taller when I finished building it but Ive grown to love it after using it for a week. Seller: The seller deserves 10 stars?. They are incredibly responsive, courteous, and went the extra mile for me more than once. Id definitely recommend buying from them.