After spending countless hours researching bunk beds for my twin toddlers, this brand stood far above the rest. The product itself deserves a full five stars and I would totally recommend it to anyone in the market! Its not too tall nor is it too short. Its extremely sturdy and assembly was not horrible. However, I am rating this so low as really dropped the ball with this product for me. Originally, I purchased the bed here on . It arrived 3 days earlier than expected which was nice. The box was intact and all seemed well. Upon opening the box, there was quite a bit of noticeable damage. Dents, chips and scratches. I was super frustrated and started the return process right away. But this wasnt your standard return. The box was quite large and weighed more than 100lbs. offers a home pick up return option. Great! 2 days later, UPS arrives with a label to retrieve the item. Excellent news- what could go wrong? 21 long days later, no refund. states they didnt receive the item back and are fighting me on it. Finally I had enough and reached out to UPS directly to find out what happened. They have confirmed delivery receipt indicating the bed was delivered to an location in Arizona 3 days after they picked it up! After a little more back and forth with , a customer service rep pushed my refund through on day 27. The bed still reflects as not received on my account. I purchased the same bed for less money through another vendor. The bed I purchased was slightly different from the product. It came with solid pine slats where the product had plywood and it was pure white where the product was slightly yellowing. I recommend the bed but recommend purchasing from another vendor.
Damaged product and horrible return
After spending countless hours researching bunk beds for my twin toddlers, this brand stood far above the rest. The product itself deserves a full five stars and I would totally recommend it to anyone in the market! Its not too tall nor is it too short. Its extremely sturdy and assembly was not horrible. However, I am rating this so low as really dropped the ball with this product for me. Originally, I purchased the bed here on . It arrived 3 days earlier than expected which was nice. The box was intact and all seemed well. Upon opening the box, there was quite a bit of noticeable damage. Dents, chips and scratches. I was super frustrated and started the return process right away. But this wasnt your standard return. The box was quite large and weighed more than 100lbs. offers a home pick up return option. Great! 2 days later, UPS arrives with a label to retrieve the item. Excellent news- what could go wrong? 21 long days later, no refund. states they didnt receive the item back and are fighting me on it. Finally I had enough and reached out to UPS directly to find out what happened. They have confirmed delivery receipt indicating the bed was delivered to an location in Arizona 3 days after they picked it up! After a little more back and forth with , a customer service rep pushed my refund through on day 27. The bed still reflects as not received on my account. I purchased the same bed for less money through another vendor. The bed I purchased was slightly different from the product. It came with solid pine slats where the product had plywood and it was pure white where the product was slightly yellowing. I recommend the bed but recommend purchasing from another vendor.