I waited to review my purchase of the Solid Wood Twin-Size Bed in grey because there was a hiccup in the delivery and, when it arrived, the foot board was broken. Most likely that happened in transit, which is unavoidable yet frustrating when you've promised a preschooler their first big kid bed and have everything else (mattress, comforter) ready to go. The reason I'm able to rate the product so highly is because, even though was not able to facilitate a replacement bed due it being out of stock, the manufacturer came through and shipped just the piece FedEx overnight. They really saved the day, and I was so pleasantly surprised at walking away from a customer service experience with a feeling of relief rather than frustration. Thanks, Ethan!
As for the bed itself, assembly took about two hours total when we factored in the addition of separately purchased guard rails. The bed has a simple, classic look with clean lines and is an ideal height - low enough for a 2.5 year old to climb in but sufficiently tall to grow with her through childhood. So far we are all quite pleased and would highly recommend this product as a first big kid bed.
Great bed, even better customer service
I waited to review my purchase of the Solid Wood Twin-Size Bed in grey because there was a hiccup in the delivery and, when it arrived, the foot board was broken. Most likely that happened in transit, which is unavoidable yet frustrating when you've promised a preschooler their first big kid bed and have everything else (mattress, comforter) ready to go. The reason I'm able to rate the product so highly is because, even though was not able to facilitate a replacement bed due it being out of stock, the manufacturer came through and shipped just the piece FedEx overnight. They really saved the day, and I was so pleasantly surprised at walking away from a customer service experience with a feeling of relief rather than frustration. Thanks, Ethan! As for the bed itself, assembly took about two hours total when we factored in the addition of separately purchased guard rails. The bed has a simple, classic look with clean lines and is an ideal height - low enough for a 2.5 year old to climb in but sufficiently tall to grow with her through childhood. So far we are all quite pleased and would highly recommend this product as a first big kid bed.