A steal compared to how expensive other sets are. A+ customer service.
This is a very sturdy, well-built outdoor couch set. Its very roomy and actually pretty comfortable. I think its safe to say at this price point, youre not getting a cushion but for my family and I, were very pleased and I have actually fallen asleep on it. Im 64, 225 lbs and I actually fit on this couch. Ive sat on other outdoor couches and I feel like theyre made for kids. Seriously, if youre tall, this is the perfect couch.
TIP: The cushions do slide around quite a bit. However, this is an easy fix but laying down some shelf and drawer liners. I used this brand and it works very well. A whole roll is more than enough:
The instructions are pretty straight forward but they could have labeled the different sized bolts or at least separated them. It took a while to try and figure out which size I needed for each step. All in all, it took me a few hours by myself to put everything together. Most of that time was tryin to decipher some of the instructions and figure out which hardware I needed to use.
Their customer service is the true winner here. The couch comes in 3 boxes and like most reviewers stated, they sometimes get delivered a couple days apart. No big deal. I got boxes 1 and 3 on the same day but after a week of not receiving box 2, I contacted the seller directly to explain my issue. Pretty sure FedEx lost the box but after 2 quick email exchanges, they sent me the missing box and I received it in 2 days. Im so happy they were understanding and didnt force me to make a claim with FedEx. I did do that already and have yet to hear back from anyone.
I fully support this company not just because of the quality of their product and a realistic price that reflects it but their customer service is one of a kind. I highly recommend them
A steal compared to how expensive other sets are. A+ customer service.
This is a very sturdy, well-built outdoor couch set. Its very roomy and actually pretty comfortable. I think its safe to say at this price point, youre not getting a cushion but for my family and I, were very pleased and I have actually fallen asleep on it. Im 64, 225 lbs and I actually fit on this couch. Ive sat on other outdoor couches and I feel like theyre made for kids. Seriously, if youre tall, this is the perfect couch. TIP: The cushions do slide around quite a bit. However, this is an easy fix but laying down some shelf and drawer liners. I used this brand and it works very well. A whole roll is more than enough: The instructions are pretty straight forward but they could have labeled the different sized bolts or at least separated them. It took a while to try and figure out which size I needed for each step. All in all, it took me a few hours by myself to put everything together. Most of that time was tryin to decipher some of the instructions and figure out which hardware I needed to use. Their customer service is the true winner here. The couch comes in 3 boxes and like most reviewers stated, they sometimes get delivered a couple days apart. No big deal. I got boxes 1 and 3 on the same day but after a week of not receiving box 2, I contacted the seller directly to explain my issue. Pretty sure FedEx lost the box but after 2 quick email exchanges, they sent me the missing box and I received it in 2 days. Im so happy they were understanding and didnt force me to make a claim with FedEx. I did do that already and have yet to hear back from anyone. I fully support this company not just because of the quality of their product and a realistic price that reflects it but their customer service is one of a kind. I highly recommend them