A few hiccups, but seller was responsive and reasonable
What I saw in the pictures and description is exactly what I received. Its as comfortable and sturdy as I expected, and so far I cant find anything to criticize or complain about in terms of the products quality (as of writing this review, Ive had it for only a couple of weeks).
The product came in three boxes, all on different days. The last box arrived one week after the first box. The tracking feature that provides did not give separate tracking information for each package, and marked the entire order as delivered after the first box arrived. I cant blame the seller for this - in fact, they provided their own tracking information after I requested it for the third box.
The product came with two parts that were apparently incorrectly manufactured. It seems that the wicker was woven on the wrong side of some of the frames. Fortunately, they were small parts (the side walls on the chairs that wouldnt be visible when assembled) and I was able to temporarily use the defective parts while I contacted the seller to request replacements. The seller responded within 24 hours and sent replacements at no additional cost to me. The replacements arrived within a week and worked perfectly. While this might have frustrated some, I was in no hurry and appreciate the finished product.
A few hiccups, but seller was responsive and reasonable
What I saw in the pictures and description is exactly what I received. Its as comfortable and sturdy as I expected, and so far I cant find anything to criticize or complain about in terms of the products quality (as of writing this review, Ive had it for only a couple of weeks). The product came in three boxes, all on different days. The last box arrived one week after the first box. The tracking feature that provides did not give separate tracking information for each package, and marked the entire order as delivered after the first box arrived. I cant blame the seller for this - in fact, they provided their own tracking information after I requested it for the third box. The product came with two parts that were apparently incorrectly manufactured. It seems that the wicker was woven on the wrong side of some of the frames. Fortunately, they were small parts (the side walls on the chairs that wouldnt be visible when assembled) and I was able to temporarily use the defective parts while I contacted the seller to request replacements. The seller responded within 24 hours and sent replacements at no additional cost to me. The replacements arrived within a week and worked perfectly. While this might have frustrated some, I was in no hurry and appreciate the finished product.