Looks decent, but would have greatly appreciated more transparency from seller
Furniture looks pretty nice. Was relatively easy to assemble. However I didnt realize how low and short the seating was until I assembled everything. Back support is pretty low. Only comes up half way up your back. Shouldnt be too big of a deal but time will tell. Some of the wicker was damaged, so one of the seats has a gaping 1 hole right in front which looks pretty ugly. Also the suction cups that are supposed to secure the glass to the table dont work at all. The added clips that are supposed to connect the seats together are honestly kind of a joke. Easily pop off and dont look like theyre made for this furniture.
Also be aware that once shipped, youll get one tracking number. However this comes in 4 boxes, so be sure to message the seller and ask for the rest of the tracking numbers and shipping information. This led to a lot of confusion and frustration. More transparency from the seller would have been greatly appreciated.
FedEx recommended the seller refund the shipping charges and that they could then file a claim with FedEx to recoup shipping charges to them. Seller refused to do so. But as a compensation, they decided to send us a furniture cover. Just received the cover, and looks to be made for a large, low level table. Not a sectional. Cover doesnt even fully cover the height of the patio set, even if it was the right shape. Disappointed with the customer service and lack of care. While the patio set is a great deal, its still not inexpensive. While spending more might not be optimal, Id recommend looking at more reputable companies for better service.
Looks decent, but would have greatly appreciated more transparency from seller
Furniture looks pretty nice. Was relatively easy to assemble. However I didnt realize how low and short the seating was until I assembled everything. Back support is pretty low. Only comes up half way up your back. Shouldnt be too big of a deal but time will tell. Some of the wicker was damaged, so one of the seats has a gaping 1 hole right in front which looks pretty ugly. Also the suction cups that are supposed to secure the glass to the table dont work at all. The added clips that are supposed to connect the seats together are honestly kind of a joke. Easily pop off and dont look like theyre made for this furniture. Also be aware that once shipped, youll get one tracking number. However this comes in 4 boxes, so be sure to message the seller and ask for the rest of the tracking numbers and shipping information. This led to a lot of confusion and frustration. More transparency from the seller would have been greatly appreciated. FedEx recommended the seller refund the shipping charges and that they could then file a claim with FedEx to recoup shipping charges to them. Seller refused to do so. But as a compensation, they decided to send us a furniture cover. Just received the cover, and looks to be made for a large, low level table. Not a sectional. Cover doesnt even fully cover the height of the patio set, even if it was the right shape. Disappointed with the customer service and lack of care. While the patio set is a great deal, its still not inexpensive. While spending more might not be optimal, Id recommend looking at more reputable companies for better service.