I would have loved to give this product 5 stars because it is functional and beautiful. That being said, the box was missing the plate that covers the water controls and it was recently installed by our plumber only to discover it was missing. As a result, we have a gaping hole and are risking water damage to our walls because of this missing part. We have tried to email twice and call multiple times but there does not appear to be any customer support. Incredibly disappointed and at a loss for how to fix this issue if they continue to ignore our requests. Beware, if buying double check all parts are included.
Missing part and no response from manufacturer
I would have loved to give this product 5 stars because it is functional and beautiful. That being said, the box was missing the plate that covers the water controls and it was recently installed by our plumber only to discover it was missing. As a result, we have a gaping hole and are risking water damage to our walls because of this missing part. We have tried to email twice and call multiple times but there does not appear to be any customer support. Incredibly disappointed and at a loss for how to fix this issue if they continue to ignore our requests. Beware, if buying double check all parts are included.