Initial impressions on quality and customer support are so far so good
After visiting several showrooms and evaluating a handful of 'very expensive' shower systems, we came upon this product by on . Based upon the many positive reviews, functionality of the system and the quality appearance of the product, we purchased the ORB version. We had a full bathroom remodel which included 24 x 48 porcelain tiles. Near the completion of the remodel it was discovered that the shower would not shut completely off - it continued to flow at about 30% pressure. We contacted through the only avenue for California support (email: zhonglyeyakult.com). We were contacted after a day or two by Perry through messaging. We had a couple of conversations over a few days at which time Perry related he had shipped a replacement cartridge for the shower system. Once installed, everything worked perfectly. The original cartridge was missing one of the blue rubber grommets on the back of the cartridge. This either happened when out contractor installed the system or during original production and shipping. Either way, we are happy and thank Perry and SR SUN SRISE for helping us resolve the issue. Can you imagine what it would take to replace the rough-in valve (includes the cartridge) after the complete shower had been built out (cement boards, mortar, tile, etc)?
LESSON LEARNED: When you pick a shower system, you are stuck with the rouge-in valve (the main controller of the plumbing, pressure, hot/cold). Once installed, it will take some work/expense to switch it out if you have a problem. The cartridge is the main component of the valve and they CAN fail. Do you self a favor and purchase an extra cartridge or two as back ups in case of a problem down the road. You never know when a supplier will move on to new models, get bought out by a competitor, etc. The cartridges are inexpensive compared to the overall system. One other think I HIGHLY RECOMMEND is to test the shower system before the motar, tile, etc. Something we failed to do :-(
Back to the system we purchased. I looks great! We live in California which enforces volume control. That said, the pressure this system delivers is superb. We are very happy and once again thank you Perry and for your support.
Initial impressions on quality and customer support are so far so good
After visiting several showrooms and evaluating a handful of 'very expensive' shower systems, we came upon this product by on . Based upon the many positive reviews, functionality of the system and the quality appearance of the product, we purchased the ORB version. We had a full bathroom remodel which included 24 x 48 porcelain tiles. Near the completion of the remodel it was discovered that the shower would not shut completely off - it continued to flow at about 30% pressure. We contacted through the only avenue for California support (email: zhonglyeyakult.com). We were contacted after a day or two by Perry through messaging. We had a couple of conversations over a few days at which time Perry related he had shipped a replacement cartridge for the shower system. Once installed, everything worked perfectly. The original cartridge was missing one of the blue rubber grommets on the back of the cartridge. This either happened when out contractor installed the system or during original production and shipping. Either way, we are happy and thank Perry and SR SUN SRISE for helping us resolve the issue. Can you imagine what it would take to replace the rough-in valve (includes the cartridge) after the complete shower had been built out (cement boards, mortar, tile, etc)? LESSON LEARNED: When you pick a shower system, you are stuck with the rouge-in valve (the main controller of the plumbing, pressure, hot/cold). Once installed, it will take some work/expense to switch it out if you have a problem. The cartridge is the main component of the valve and they CAN fail. Do you self a favor and purchase an extra cartridge or two as back ups in case of a problem down the road. You never know when a supplier will move on to new models, get bought out by a competitor, etc. The cartridges are inexpensive compared to the overall system. One other think I HIGHLY RECOMMEND is to test the shower system before the motar, tile, etc. Something we failed to do :-( Back to the system we purchased. I looks great! We live in California which enforces volume control. That said, the pressure this system delivers is superb. We are very happy and once again thank you Perry and for your support.