I had a couple of minor problems: a knocking sound coming from the faucet and problems with the shower head bar. I emailed the manufacturer at 7 pm and got an email back at 7:30. They were shipping me there parts directly from China to solved the knocking sound and sending me a new shower head arm through . The parts from China arrived in 3 DAY! How amazing is that? All minor problems resolved the first attempt.
Amazing customer service. Also love how it looks and functions.
I installed the unit myself and if I could, I would post how awesome in looks in our new shower.
Amazing customer service.
I had a couple of minor problems: a knocking sound coming from the faucet and problems with the shower head bar. I emailed the manufacturer at 7 pm and got an email back at 7:30. They were shipping me there parts directly from China to solved the knocking sound and sending me a new shower head arm through . The parts from China arrived in 3 DAY! How amazing is that? All minor problems resolved the first attempt. Amazing customer service. Also love how it looks and functions. I installed the unit myself and if I could, I would post how awesome in looks in our new shower.